Parking Enforcement · Northwest OregonDispatch (971) 205-7677

Why Customer Parking Gets Taken Over—and What Property Managers Can Do

Commercial Property guidance from Bernabe Towing & Recovery.

Why Customer Parking Gets Taken Over—and What Property Managers Can Do information for Oregon property managers
Why Customer Parking Gets Taken Over—and What Property Managers Can Do — private property parking guidance from Bernabe Towing.

Private property parking enforcement works best when the rule is easy to understand, the property team follows a consistent process and the impound company receives clear instructions. The details matter because residents, customers, employees and visitors all experience the property differently.

Start with the problem management is trying to solve

A parking rule should exist for a reason. It may protect assigned spaces, keep fire lanes open, preserve customer parking or prevent vehicles from being stored on the property. Writing the rule around that problem makes it easier to explain and enforce.

Use plain language

Residents, tenants and visitors should not need to interpret legal-sounding language to understand where they may park. State who may use the space, when the rule applies and what authorization is required.

Make signs and written policies agree

A lease addendum, HOA rule, tenant notice and parking sign should not give conflicting instructions. Review them together before an impound program begins.

Name the authorized contacts

The property should maintain a current list of the people who may communicate with the impound company. This prevents confusion when staff changes or an after-hours situation occurs.

Review the property after the program starts

Parking problems change over time. New tenants, construction, seasonal traffic or changes in business hours may create new problem areas. Management should review the program and update instructions when needed.

Document recurring trouble spots

Photographs, dates and a short description of the issue can help management explain what is happening. Fire lanes, loading zones, reserved spaces and customer-only areas are common places to monitor.

How Bernabe Towing fits into the process

Bernabe Towing & Recovery works with authorized property representatives to review the location, posted restrictions, permit system, visitor rules and current parking concerns. The first step is a practical conversation about the property.

For service information, call (971) 205-7677 or send the property-service questionnaire. Include the property address, type of property and a short explanation of the problem management wants to solve.

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